Bank and Insurance

Unified Communications

Brank or insurance companies have usually branches set up in various cities/countries. This type of organization must take into consideration two types of issues regarding connection systems. The first one is reliability and stable operation of the system and the second the demand for bandwidth to carry our functions and services that the system must realize. Both of these areas must be realized taking into account the financial status of the company at the investment stage and later on at the stage of exploitation of the system

The connection between various branches should be based up the IP protocol, in order to use the same connections to realize telephone connections, data transfer for business application needs or for multimedia communication needs (video, chat, etc).

In the branch itself the connection can be traditional, especially since the branch is already operating. In order to increase the effectiveness of the telephone users, the telecommunication system can be expanded with an application supporting the telephony.  These applications can also integrated the telephonic system with operating business applications (Office, CRM, ERP, F-K, etc.)

UC allows for optimal communication – the contact is given the communication channel which is available at the given moment and/or which is preferred. This solution leads to more effective communication, which in results leads to an increase in the efficiency of the whole company.

Modern systems offer new possibilities of integrated communication such as: presence management, chat communicator (IM), unified messaging (UM), computer telephony integration (CTI), video connection using a USB camera or dividing documents and desktop.

MCX Telecom offers the Unified Communication solutions of global Brand names such as Aastra, NECT and Mitel. Our portfolio offes a complete UC solution dedicated for the given needs of a financial institution.

IP Telephony 

Unified communications application: messaging, IM, chat, videoconference, presence managemement, mobile communication

Communication infrastructure

Management

The Unified Communications offer allows for various application integration: convergence telefonii (IP PBX, Digital PBX and hybrid PBX), multimedia systems Contact Centre, videoconference systems. With one interface the users can access various contact channels: stationary telephone, GSM, videophone, IM communicator, fax, voicemail, chat.

UC solutions allow for presence management link do strony produktowej presnece managment). Depending on the status of the employee – in the office, on leave, at a meeting, on a business trip – the connection is made automatically on the designated phone or to the voice mail. Due to the application installed on the computer, in a GSM phone or to a PDA device, the user receives actual information about the status of the given coworker before making the phone transfer.

Increase employee performance –  due to the usage of one interface to service various contact channels, the employee is reachable through one telephone number, independent of which contact channel the client is using. The employee performance  level decreases when the communication channels are not connected together. The time an employee needs to chose the correct channel, find the contact data and deal with any technical difficulty is much higher than in comparison to making a traditional phone call. 

Quick and effective contact with the client/employee – integration of various contact channels automatically transfers the connection to various terminals depending on the chosen communication device, actual user status. Due to this the user does  not loose time on choosing which method of communication to use and on searching for the data of the client with whom we are communicating. In practice, this means that the client remembers only one number. The employee can answer the connection through the most convenient method possible for him/her at the given moment – being a stationary phone or mobile, being at work or at home. Conducting a connection through a remote location, the employee may use the same functions that are available at the company for example an operator assistant, secretary-managerial services, individual or group voice mailbox or voice dialing.

Szybsze podejmowanie decyzji – integracja różnych kanałów kontaktu zapewnia automatyczne kierowanie połączeń do różnych terminali końcowych w zależności od wybranego środka komunikacji, aktualnego statusu użytkownika, jego obecności. Dzięki temu nie tracimy czasu na wybór sposobu komunikacji i poszukiwanie danej osoby, z którą chcemy się skomunikować. W praktyce oznacza to, iż klient aby połączyć się z wybraną osobą, nie musi pamiętać wszystkich numerów (stacjonarny, komórkowy, etc.), wystarczy jeden. Pracownik może odbierać połączenia na dowolnym telefonie, np.: biurowym, komórkowym, IP lub domowym. Wykonując połączenia ze zdalnej lokalizacji, pracownik może korzystać z tych samych funkcji, które są dostępne dla telefonów biurowych, np.: asysty operatorskiej, usług sekretarsko-dyrektorskich,  pojedynczej lub grupowej skrzynki poczty głosowej czy wybierania głosowego.

Minimising Communications costs -  through automated call distribution, using the Internet for voice Communications (IP telefony) or presence management solution

Better client service – through integrating UC solutions with business processes as well as various other application such as CRM, the employees have a full portfolio of their client and are able to reach them much quicker.